AI Quality Assurance for
your team’s WhatsApp
Connect every staff WhatsApp account into one dashboard. Write your company policies in plain language. Lens reads every conversation against them, 24/7, and shows you the exact chat when something needs your attention.
You have 50, 100, maybe 150 salespeople in the field.
All carrying company SIMs. All in direct contact with your customers, every single day. And every one of those conversations happens somewhere you have never been able to look.
Is one of them replying rudely to your 5-year loyal customer?
One short, impatient line at the end of a long shift. The customer never complains. They just stop ordering, and you never find out why.
Is someone flirting in your company’s name?
Every message goes out under your brand. A conversation that crosses a line is your reputation on the screen, not theirs, and it is the last thing you hear about.
Or worse, sending their personal payment QR instead of the company’s?
The customer pays. The order ships. Everything looks normal on your side, because nothing in your system ever knew the money went somewhere else.
The money came in. Just not to your account.
Until now, you had exactly two options. Don’t look at all, or trust everyone blindly.
That ends today.
Five things, and none of them ask your team to change anything
Connect 100+ staff WhatsApp accounts into one dashboard
Every company SIM in the field, in one place. No app on their phone, no change to how your team already works. They keep chatting on WhatsApp exactly as they do today.
Define your company policies
Write the rules the way you would explain them to a new employee. No keyword lists, no configuration. Turn one on, turn one off, change it whenever the business changes.
AI reads every conversation against them, 24/7
Every chat on every number, checked while it happens. It works in Nepali, Roman Nepali and English, because that is how your customers actually type.
Serious breach? Instant alerts on WhatsApp, SMS and email
You find out in minutes, not at the end of the month. Critical items reach you the moment they happen; everything else arrives in one morning summary, so silence never means it is broken.
Every flag captured with the full conversation, proof included
Not a score, not a summary. The actual message, highlighted inside the chat it came from, with the rule it broke named beside it. Customer numbers stay masked, and every reveal is recorded.
Your team will ask what this is. Here is the honest answer.
Lens is a quality tool, and the product is built so you can say that and mean it.
Owner and admins only
Nobody else in the workspace can open Lens. Not managers, not team leads, not the operators themselves. It is enforced on every request, not hidden in the menu.
Customer numbers masked by default
Phone numbers leave the server already hidden, in the dashboard and in the emails. You can reveal one when you need to, and we record who did and when.
It finds the good ones too
The staff member who talked a furious customer down and saved the order gets flagged as well. You would never have seen that conversation either.
Quality assurance, not surveillance
Tell your team it is running. A team that discovers a quality tool by accident stops writing honestly in the shared inbox, and then you have lost the thing you were trying to improve.
You can’t control what you can’t see.
Now you can see everything.
Fifteen minutes on a call, with your own conversations on the screen. You will know inside the first five whether this is worth the rest.